Unwanted or Unsuitable Items
If you are unhappy with a product you have purchased from www.RKLTools.co.uk, you may return the product within 14 days of delivery for a refund of the item value. All products must be returned in their original packaging and in a re-sale-able condition (with any seals or wrapping unbroken). You are responsible for the cost of returning unwanted items to us.
Please do not accept or sign for an order which is visibly damaged. If you receive an item which has been damaged in transit, please contact us as soon as possible. We will do our best to provide a replacement as soon as possible. This does not affect your statutory rights.
In the unlikely event that you receive an item which proves to be faulty we are happy to help. However, we do ask that you notify us of any problem within a reasonable period of time.
Items Received In Error
If you receive an item that you did not order, please notify us as soon as possible so we can correct the issue as speedily as possible
How to Return a Product
Please contact us via email by Click Here or phone us on (01308) 427744 and we will give you details on how to return the item.